Terms of Service

1. Agreement to Terms

Welcome to Redirected Media. These Terms of Service ("Terms") govern your use of our website and services, including web development, app development, AI integration, video production, video marketing, digital marketing, and related consulting services.

2. Services

2.1 Description of Services

Redirected Media provides digital services including but not limited to:

• Web Development (websites, web applications, e-commerce platforms)
• App Development (iOS, Android, cross-platform mobile applications)
• AI Integration (automation, chatbots, machine learning solutions)
• Video Production (commercials, brand videos, social media content)
• Video Marketing (strategy, distribution, optimization)
• Digital Marketing (SEO, PPC, social media marketing, email marketing)
• UI/UX Design
• Strategy and Consulting
• Maintenance and Support

2.2 Project Agreements

All projects will be governed by a separate project agreement or statement of work ("SOW") that outlines specific deliverables, timelines, payment terms, and other project-specific details. In the event of any conflict between these Terms and a project agreement, the project agreement shall prevail.

3. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information necessary for the project
• Respond to requests for feedback, approvals, and content in a timely manner
• Ensure you have the rights to any content, images, or materials you provide
• Make payments according to the agreed-upon schedule
• Designate a primary point of contact for project communications
• Review and approve deliverables within the specified timeframes

4. Payment Terms

4.1 Fees and Invoicing

Project fees will be outlined in your project agreement. Unless otherwise specified:

• A deposit (typically 50%) is required before project commencement
• Remaining balance is due upon project completion, prior to final delivery
• For ongoing services, invoices are issued monthly and due within 15 days
• All fees are quoted in US Dollars (USD) unless otherwise specified

4.2 Late Payments

Late payments may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend work on projects with overdue payments until the account is brought current.

4.3 Refund Policy

Due to the custom nature of our services:

• Deposits are generally non-refundable once work has commenced
• Refunds for unused portions of prepaid services may be issued at our discretion
• Specific refund terms may be outlined in your project agreement

5. Intellectual Property

5.1 Client Materials

You retain all rights to content, logos, trademarks, and materials you provide to us. By providing these materials, you grant us a limited license to use them solely for the purpose of completing your project.

5.2 Deliverables

Upon full payment, you will own the final deliverables created specifically for your project, including custom code, designs, and content. This transfer of ownership does not include:

• Pre-existing materials, frameworks, or tools we use
• Third-party assets, plugins, or licensed materials
• Our proprietary processes, methodologies, or templates

5.3 Portfolio Rights

Unless otherwise agreed in writing, we reserve the right to display completed work in our portfolio, website, and marketing materials for promotional purposes.

6. Confidentiality

We agree to keep confidential any proprietary information you share with us during the course of our engagement. This includes business strategies, technical specifications, customer data, and any information marked as confidential. This obligation does not apply to information that is publicly available or independently developed.

7. Warranties and Disclaimers

7.1 Our Warranty

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Deliverables will substantially conform to the agreed specifications
• We have the right to provide the services and deliverables

7.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Websites or applications will be error-free or uninterrupted
• Marketing services will achieve specific results or metrics
• Third-party services or integrations will function without issues

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDIRECTED MEDIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES.

Our total liability for any claims arising from these Terms or our services shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Redirected Media, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your breach of these Terms
• Your use of our services
• Content or materials you provide that infringe third-party rights
• Your violation of any applicable laws or regulations

10. Termination

10.1 Termination by Client

You may terminate a project at any time by providing written notice. Upon termination:

• You are responsible for payment of all work completed up to the termination date
• Any unused deposit may be applied to completed work
• We will provide all completed deliverables upon receipt of final payment

10.2 Termination by Redirected Media

We may terminate or suspend services if:

• Payment is not received within 30 days of the due date
• You breach any material term of these Terms or the project agreement
• Continued engagement would be unlawful or unethical

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in New Jersey.

12. General Provisions

12.1 Entire Agreement

These Terms, together with any project agreements, constitute the entire agreement between you and Redirected Media regarding our services.

12.2 Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or posted on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor entity.

12.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, acts of government, or internet outages.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Last Updated: January 12, 2025